FAQ
Frequently asked
Everything you need to know about our wash-and-fold service.
Getting Started
Just schedule your first pickup on our website. No account creation, no credit card upfront. We'll walk you through everything via text.
Yes. Your first pickup and delivery is completely free — no credit card required, no strings attached. We want you to try the service before committing to anything.
We currently serve 20+ towns in Morris County, NJ. Check the service areas page or enter your zip code to confirm we deliver to your address.
Nope. Just leave your bag at the door by your scheduled pickup time. Our driver will grab it and confirm via text.
Pickup and Delivery
You schedule a pickup day and we drop off a branded laundry bag. Fill it up, leave it at your door by your scheduled time, and our driver grabs it. No need to be home.
Monday through Friday, 7am to 8pm. Saturday, 8am to 6pm. We're closed on Sundays.
Standard service is a 3-day turnaround. Express service gets your clothes back the next day. Recurring customers on Express get next-day automatically.
Yes. We drop off a branded laundry bag with your first order. Just fill it, tie it, and leave it at the door.
Laundry Preferences
We save your preferences on file — detergent type, water temperature, fabric softener, folding style. Set it once and we follow it every time.
Absolutely. Cold, warm, or hot — it's your call. We save it in your profile and follow it on every load.
Yes, we sort every load by color and fabric type unless you tell us otherwise.
Yes. You can choose any combination of preferences — including no fabric softener, fragrance-free detergent, or anything else.
We handle delicates with care as part of our standard wash-and-fold service. Just flag them in your preferences or special instructions.
Pricing and Payment
Yes, there's a $20 minimum per order. Most bags come in well above that.
We weigh each bag at our facility on a calibrated scale. You get the exact weight in your order summary.
You're charged after your clothes are weighed at the facility. You'll see the total in your order confirmation.
Yes. Our Recurring plan starts at $1.25/lb — the lowest rate we offer. The more consistent your schedule, the more you save.
Account and Support
Absolutely. No contracts, no commitments. Cancel whenever you want — even after your first free pickup.
Call us at (973) 555-0123 during business hours or email us anytime. Real people, real responses.
Yes. Skip, pause, or reschedule anytime. No penalties, no questions asked.
Still have questions?
Your First Pickup Is On Us
Ready to try it?
Your first pickup is free. No credit card, no commitment.
Schedule Your First Pickup — Free →No commitment. Cancel anytime.